Refund policy

Return & Exchange Policy

15 Days Return Policy

Hamein fakhr hai ke hum Pakistan mein apni misaal ki pehli aur behtareen return policy pesh kar rahe hain, taake aapka aitmaad Aura Labs par hamesha barkaraar rahe.

Zaroori Sharait (Terms):

  • Wapsi ka Tareeqa: Customer ko chahiye ke wo product kisi bhi traceable delivery service (courier ya registered post) ke zariye hamare diye gaye address par wapis bheje. Wapsi ke kharachaat (delivery charges) customer ko khud bardasht karne honge.

  • Delivery Charges: Jo charges product bhejne par lagay gaye thay, wo refund nahi kiye jayenge.

  • Refund ka Waqt: Aapka refund request, product hamein wapis milne ke baad 7 working days ke andar process kar diya jayega.

  • Product Condition: Skincare product hone ki wajah se, return sirf tabhi qabul hoga agar product seal pack ho ya usme koi technical masla ho (jaise packing damage).

Rabta Karein:

Exchange ya return se mutaliq mazeed kisi bhi maloomat ke liye aap humse rabta kar sakte hain:

  • Email: newauralab@gmail.com

  • WhatsApp/Phone: +92 3107096734